Privacy Policy

Privacy Policy

Last updated: 31 May 2026

GetSurreal respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, apply for an artist call, buy artwork, attend an event, or interact with GetSurreal in any way.

This policy is intended to align with South Africa’s Protection of Personal Information Act, 4 of 2013, also known as POPIA.

1. Who We Are

GetSurreal is an art platform that hosts curated art events, seasonal art drops, artist calls, and creative projects.

For privacy-related questions, you can contact us at:

ArtCurator@getsurreal.co.za

2. What Personal Information We Collect

We may collect personal information that you provide directly to us, including:

  • your name and surname
  • email address
  • phone number
  • delivery address
  • billing information
  • order details
  • payment confirmation details
  • artist biography or profile information
  • artwork details submitted by artists
  • social media links or website links supplied by artists
  • event registration information
  • messages, inquiries, or application forms submitted to us

We may also collect basic technical information when you use our website, such as:

  • IP address
  • browser type
  • device information
  • pages visited
  • date and time of website visits
  • cookies or similar tracking data

3. How We Collect Personal Information

We collect personal information when you:

  • place an order
  • submit an artist application
  • enter an art drop or event call
  • subscribe to updates
  • send us an email
  • complete a contact form
  • register for an event
  • interact with us on social media
  • use our website

We only collect information that is reasonably necessary for the purpose for which it is required.

4. Why We Use Your Personal Information

We may use your personal information to:

  • process artwork purchases
  • arrange delivery or collection
  • communicate with buyers and artists
  • manage artist applications
  • review artwork submissions
  • host art drops and events
  • respond to inquiries
  • send updates about GetSurreal projects, drops, artist calls, or events
  • keep records of orders, submissions, and communication
  • improve our website and customer experience
  • comply with legal, tax, accounting, or administrative requirements
  • prevent fraud, misuse, or unauthorised activity

5. Artist Information

If you apply to participate in a GetSurreal art drop, event, or artist call, we may collect and store information related to your artist profile, artwork, pricing, contact details, biography, and submission materials.

Where your work is accepted for a public drop or event, certain artist information may be displayed publicly, such as:

  • artist name
  • artist bio
  • artwork title
  • artwork description
  • artwork medium
  • artwork price
  • artist website or social media links, where supplied and approved

We will not publish private contact details without permission.

6. Buyer Information

If you purchase artwork through GetSurreal, we may collect information needed to process the sale, including your name, contact details, delivery address, order details, and payment-related information.

We may share necessary order information with the relevant artist, courier, delivery partner, or payment provider only where needed to complete the order or resolve an inquiry.

7. Sharing Personal Information

We do not sell your personal information.

We may share your personal information only where necessary with:

  • artists participating in a sale or resolution process
  • courier or delivery partners
  • payment service providers
  • website hosting providers
  • email or communication platforms
  • professional service providers such as accountants or legal advisers
  • authorities where required by law

We will only share the information needed for the specific purpose.

8. Payments

Payments may be processed through third-party payment providers. GetSurreal does not store full card details on our own systems.

Payment providers may collect and process your payment information according to their own privacy and security policies.

9. Email Communication and Marketing

If you subscribe to GetSurreal updates or give us permission to contact you, we may send you emails about:

  • upcoming art drops
  • artist calls
  • events
  • new collections
  • important platform updates

You may unsubscribe or ask to be removed from our mailing list at any time by contacting:

ArtCurator@getsurreal.co.za

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, understand website traffic, and support basic analytics.

Cookies are small files stored on your device. You can disable cookies in your browser settings, although some parts of the website may not work properly without them.

11. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include secure systems, password protection, limited access, and using trusted service providers.

No online system is completely risk-free, but we aim to handle your information responsibly and carefully.

12. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected, unless we are legally required to keep it for longer.

This may include keeping records for:

  • order history
  • tax and accounting purposes
  • artist submission history
  • event records
  • legal or administrative reasons
  • communication history related to inquiries or disputes

When information is no longer needed, we will delete, anonymise, or securely store it where appropriate.

13. Your Rights

You have the right to:

  • ask what personal information we hold about you
  • request correction of inaccurate information
  • ask us to delete information where legally appropriate
  • object to certain types of processing
  • withdraw consent where processing is based on consent
  • ask us to stop sending marketing communication
  • lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at:

ArtCurator@getsurreal.co.za

14. Information Regulator

If you believe your personal information has been processed unlawfully, you may contact the Information Regulator of South Africa.

The Information Regulator is the independent body responsible for monitoring and enforcing compliance with POPIA.

15. Third-Party Links

Our website or communication may include links to artist websites, social media pages, payment providers, event platforms, or other third-party websites.

GetSurreal is not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing personal information with them.

16. Children’s Personal Information

GetSurreal does not knowingly collect personal information from children without appropriate consent where required by law.

If we become aware that we have collected personal information from a child without the necessary consent, we will take reasonable steps to delete or correct the information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the updated date. Continued use of our website or services after changes are published means you accept the updated policy.

18. Contact

For privacy questions, access requests, corrections, or removal requests, please contact:

ArtCurator@getsurreal.co.za